Will Voicent Agent Dialer (Predictive Dialer) work with Fonality or use the eyebeam softphone?
Yes! Voicent software is compatible with Fonality (Business PBX system) and the software itself acts as a softphone. Therefore, you do not need eye beam softphone.
Thank you for your interest! If you have further questions, I am here to assist.
Using a hard phone is still valuable, but it is an outdated technology that many still fee like they “need”.
The benefits of using a Soft Phone, integrated with Voicent Software:
1) Any information related to the customer that you have, can be shown to your agents in a pop up window giving them information.
2) Our Agent Desktop software has numerous features integrated into it built to make the agent flow smoother, and more reliable.
3) One of those features is an integrated web browser, allowing you to research your clients name, email, address or whatever information you have pertaining to them.
4) Using the integrated Agent Desktop softphone will give your call center manager the ability to whisper coach, whisper train, and numerous other benefits.
5) With our soft phone, you would be able to have direct access to our CRM, or numerous other support ones. Giving you the power to edit, update, or add records on the fly. Additionally, call history, call backs, and more come with our Call Center CRM.
Instead of using the predictive autodialer and remote users, we want the predictive autodialer to forward the live calls to our VoIP IPBX (i.e. a specific number). This number is connected directly to the Sales agent queue and our Call Center software distribute the call to the available agent.
How do we set this up?
You will just need to set that VoIP IPBX’s phone number within the “Voicent Gateway” -> “Setup” -> “Options” and go to “Call Transfer” and input the phone number you want autodialer to transfer to.