Tag Archives: auto dialer
Zoho CRM Outbound/Inbound Dialer integration
How can Voicent integrate their software with our Zoho CRM? Voicent works hard in fulfilling our customers’ needs. We pride ourselves in simplifying your business needs to save you time, energy, and cost. Voicent just released a new feature where … Continue reading
Posted in Call Center Software, Developer, Predictive Dialer, voip
Tagged agent dialer, auto dialer, call center, call center crm, call center manager, crm, dashboard, dialer, inbound, integration, outbound, voicent, zoho, zohocrm
How to populate Voicent Dashboard with an Agent Script
I am using agent dialer the predictive dialer and can not figure out how to get a script to my agents. What is the easiest way to get a script to our agents? Great question! Luckily, Voicent offers multiple ways … Continue reading
World’s Largest Debt Collection Operation Settles FTC Charges, Will Pay $3.2 Million Penalty
The world’s largest debt collector has been fined $3.2 million by the Federal Trade Commission. Expert Global Solutions(EGS) and its subsidiaries have agreed to stop harassing consumers with allegedly illegal debt collection calls. The law they violated was the number … Continue reading
Posted in Predictive Dialer
Tagged agent dialer, agentdialer, auto dialer, call center, call center manager, call center software, call center solution, ccm rules, ccm rules engine, ccmre, contact center, Dial plan, failed.line unavailable, fcc, federal communications commision, federal trade commision, ftc, predictive dialer, predictivedialer, rules engine