Tag Archives: call center software
FlexPBX and Remote Agent status updates
I’m testing this and I have 2 agents both logged in & using RemoteAgent. One is on the local LAN and the other is not. One says idle and updates the status and the other says idle, no status update: … Continue reading
Posted in Call Center Software, voip
Tagged call center, call center software, contact center, ivr, voip
National Association of Insurance Commissioners (NAIC) Sets Up Consumer Call Center in Aftermath of Superstorm Sandy
According to the Insurance Journal, the National Association of Insurance Commissioners (NAIC) are working cooperatively with state insurance regulators to help the victims of Superstorm Sandy. As a way to assist field calls and respond to residents’ needs, the NAIC … Continue reading
Posted in Call Center Software
Tagged call center, call center manager, call center software, call center solution
VoIP Call Center Platforms Get a Social Network Makeover
According to marketwatch.com, the makers of VoIP call center platforms are implementing social network features and functions to their software. The decision is based on an effort to capitalize on the trends toward greater use of social networking and mobile … Continue reading
Posted in Call Center Software
Tagged call center, call center software, call center solution