Tag Archives: call center
FlexPBX and Remote Agent status updates
I’m testing this and I have 2 agents both logged in & using RemoteAgent. One is on the local LAN and the other is not. One says idle and updates the status and the other says idle, no status update: … Continue reading
Posted in Call Center Software, voip
Tagged call center, call center software, contact center, ivr, voip
National Association of Insurance Commissioners (NAIC) Sets Up Consumer Call Center in Aftermath of Superstorm Sandy
According to the Insurance Journal, the National Association of Insurance Commissioners (NAIC) are working cooperatively with state insurance regulators to help the victims of Superstorm Sandy. As a way to assist field calls and respond to residents’ needs, the NAIC … Continue reading
Posted in Call Center Software
Tagged call center, call center manager, call center software, call center solution
Using Wireshark to diagnose VOIP problems
Nowadays, VOIP services and software are easier to setup. But from time to time, you may still have issues like not being able to connect to your VOIP service, not getting audio when a call is made, or just getting … Continue reading
Posted in Call Center Software, Developer, voip
Tagged call center, rtp, voip, wireshark