Tag Archives: ccm rules engine
How to add more remote agents?
Adding new agents to an existing call center is a common task, but very simple. The steps in this article assume that you have the software already installed and that you have the appropriate license to support your total number … Continue reading
Posted in Predictive Dialer
Tagged 7400 PBX, agent dialer, agentdialer, auto dialer, call center, call center manager, call center software, call center solution, ccm rules, ccm rules engine, ccmre, contact center, Dial plan, eyebeam softphone, failed.line unavailable, fonality, officeserv 7400, predictive dialer, predictivedialer, rules engine, samsung officeserv 7400, Samsung Officeserv 7400 PBX failed.line unavailable, semi-automatic dialer
Call Center Manager – Rules Engine
Introduction CCM Rules Engine Keys Campaign Keys Call Keys Line Keys Agent Keys Operators Built-In Functions Examples BroadcastByPhone Example AgentDialer Example IVR Studio BroadcastByPhone Example Introduction The Call Center Manager(CCM) Rules Engine is a new tool created by Voicent Communications. … Continue reading
Posted in Call Center Software
Tagged call center manager, ccm rules, ccm rules engine, ccmre, rules engine