Tag Archives: predictive dialer
FTC Call Center ‘Do-not-call’ and ‘Drop rate threshold’
In December 2002, the FTC (Federal Trade Commission) mandated a national Do Not Call list requirement for Call Centers & Auto Dialers. Additionally, they set strict guidelines regulating predictive dialing. The FTC set a maximum abandonment rate of 3% of … Continue reading
CRM API call limit
If you are not utilizing Voicent CRM(which you should) and using another CRM instead, such as Salesforce, then there will be limitations to the number of API calls that you can make for a day. That number will depend on … Continue reading
Posted in Call Center Software, Developer, Predictive Dialer, voip
Tagged agent, agent dialer, api, call, crm, limit, predictive, predictive dialer, salesforce, salesforce crm, sf, sugar crm, sugarcrm, voicent crm, zoho, zohocrm
Setup Predictive Dialer with SugarCRM Screen Popup
I saw a knowledge base titled “Setup Predictive Dialer with SugarCRM Screen Popup” on July 1, 2013. I want to achieve the same thing, but I’m not entirely sure how to find the link. How do I exactly integrate predictive/agent … Continue reading
Posted in Call Center Software, Developer, Predictive Dialer, voip
Tagged agent, agent dialer, crm, dialer, integrate, integration, predictive, predictive dialer, sugar, sugar crm, sugarcrm, voicent