Tag Archives: predictive dialer
World’s Largest Debt Collection Operation Settles FTC Charges, Will Pay $3.2 Million Penalty
The world’s largest debt collector has been fined $3.2 million by the Federal Trade Commission. Expert Global Solutions(EGS) and its subsidiaries have agreed to stop harassing consumers with allegedly illegal debt collection calls. The law they violated was the number … Continue reading
Posted in Predictive Dialer
Tagged agent dialer, agentdialer, auto dialer, call center, call center manager, call center software, call center solution, ccm rules, ccm rules engine, ccmre, contact center, Dial plan, failed.line unavailable, fcc, federal communications commision, federal trade commision, ftc, predictive dialer, predictivedialer, rules engine
How to add more remote agents?
Adding new agents to an existing call center is a common task, but very simple. The steps in this article assume that you have the software already installed and that you have the appropriate license to support your total number … Continue reading
Posted in Predictive Dialer
Tagged 7400 PBX, agent dialer, agentdialer, auto dialer, call center, call center manager, call center software, call center solution, ccm rules, ccm rules engine, ccmre, contact center, Dial plan, eyebeam softphone, failed.line unavailable, fonality, officeserv 7400, predictive dialer, predictivedialer, rules engine, samsung officeserv 7400, Samsung Officeserv 7400 PBX failed.line unavailable, semi-automatic dialer
Does Voicent Agent Dialer work with Fonality or Eyebeam Softphone?
Will Voicent Agent Dialer (Predictive Dialer) work with Fonality or use the eyebeam softphone? Yes! Voicent software is compatible with Fonality (Business PBX system) and the software itself acts as a softphone. Therefore, you do not need eye beam softphone. … Continue reading
Posted in Predictive Dialer, voip
Tagged agent dialer, agentdialer, eyebeam, eyebeam softphone, fonality, predictive dialer, predictivedialer, softphone