Monthly Archives: June 2013
Route Inbound Caller Based On Dialed DID Number
Hi, i have 20 inbound trunks, each with a separate DID, I want to route my caller somewhere based on the DID number they called. Can Voicent help me with this? Voicent provides an Interactive Voice Response(IVR) system, designed to … Continue reading
Posted in Predictive Dialer
Dynamically Change SIP Account based on area code you are calling
When trying to do your outbound campaigns, you may want the ability to change the trunk used based on the area code that you are calling so that your caller ID looks localized to the person you are calling. The … Continue reading
How to add more remote agents?
Adding new agents to an existing call center is a common task, but very simple. The steps in this article assume that you have the software already installed and that you have the appropriate license to support your total number … Continue reading
Posted in Predictive Dialer
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