Tag Archives: agentdialer
How to add more remote agents?
Adding new agents to an existing call center is a common task, but very simple. The steps in this article assume that you have the software already installed and that you have the appropriate license to support your total number … Continue reading
Posted in Predictive Dialer
Tagged 7400 PBX, agent dialer, agentdialer, auto dialer, call center, call center manager, call center software, call center solution, ccm rules, ccm rules engine, ccmre, contact center, Dial plan, eyebeam softphone, failed.line unavailable, fonality, officeserv 7400, predictive dialer, predictivedialer, rules engine, samsung officeserv 7400, Samsung Officeserv 7400 PBX failed.line unavailable, semi-automatic dialer
Does Voicent Agent Dialer work with Fonality or Eyebeam Softphone?
Will Voicent Agent Dialer (Predictive Dialer) work with Fonality or use the eyebeam softphone? Yes! Voicent software is compatible with Fonality (Business PBX system) and the software itself acts as a softphone. Therefore, you do not need eye beam softphone. … Continue reading
Posted in Predictive Dialer, voip
Tagged agent dialer, agentdialer, eyebeam, eyebeam softphone, fonality, predictive dialer, predictivedialer, softphone
Using Predictive Autodialer to Forward Live calls to VOIP IPBX
Instead of using the predictive autodialer and remote users, we want the predictive autodialer to forward the live calls to our VoIP IPBX (i.e. a specific number). This number is connected directly to the Sales agent queue and our Call … Continue reading
Posted in Call Center Software, Developer, Predictive Dialer, voip
Tagged agent dialer, agentdialer, call center, call center software, predictive dialer, predictivedialer, voip