Tag Archives: agentdialer

How to add more remote agents?

Adding new agents to an existing call center is a common task, but very simple. The steps in this article assume that you have the software already installed and that you have the appropriate license to support your total number … Continue reading

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Does Voicent Agent Dialer work with Fonality or Eyebeam Softphone?

Will Voicent Agent Dialer (Predictive Dialer) work with Fonality or use the eyebeam softphone? Yes! Voicent software is compatible with Fonality (Business PBX system) and the software itself acts as a softphone. Therefore, you do not need eye beam softphone. … Continue reading

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Using Predictive Autodialer to Forward Live calls to VOIP IPBX

Instead of using the predictive autodialer and remote users, we want the predictive autodialer to forward the live calls to our VoIP IPBX (i.e. a specific number). This number is connected directly to the Sales agent queue and our Call … Continue reading

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