Tag Archives: call center solution
How to add more remote agents?
Adding new agents to an existing call center is a common task, but very simple. The steps in this article assume that you have the software already installed and that you have the appropriate license to support your total number … Continue reading
Posted in Predictive Dialer
Tagged 7400 PBX, agent dialer, agentdialer, auto dialer, call center, call center manager, call center software, call center solution, ccm rules, ccm rules engine, ccmre, contact center, Dial plan, eyebeam softphone, failed.line unavailable, fonality, officeserv 7400, predictive dialer, predictivedialer, rules engine, samsung officeserv 7400, Samsung Officeserv 7400 PBX failed.line unavailable, semi-automatic dialer
National Association of Insurance Commissioners (NAIC) Sets Up Consumer Call Center in Aftermath of Superstorm Sandy
According to the Insurance Journal, the National Association of Insurance Commissioners (NAIC) are working cooperatively with state insurance regulators to help the victims of Superstorm Sandy. As a way to assist field calls and respond to residents’ needs, the NAIC … Continue reading
Posted in Call Center Software
Tagged call center, call center manager, call center software, call center solution
VoIP Call Center Platforms Get a Social Network Makeover
According to marketwatch.com, the makers of VoIP call center platforms are implementing social network features and functions to their software. The decision is based on an effort to capitalize on the trends toward greater use of social networking and mobile … Continue reading
Posted in Call Center Software
Tagged call center, call center software, call center solution