Analog Phone FAQs
What is PTSN? Stands for Public Switched Telephone Network. Traditionally, it is the fixed-line or landline analog telephone network. What is a voice gateway? A networked device that connects the PSTN network and an IP/VOIP network. It basically bridges voice … Continue reading
Broadcast By Email Setup
Here’s a quick guide on how to setup the Broadcast By Email product. First things first, you’ll want to download & install the Voicent Communications software. This software comes with a wide array of features, but for now we’ll just … Continue reading
Broadcast by SMS Setup
In order to setup Broadcast By SMS, first you need to get an active texting plan from a GSM-based service provider, like AT&T or T-Mobile. Once you have an active texting plan, you’ll need a SIM card. The last piece … Continue reading
Choosing a VoIP Phone Service for Your Voicent Trial
How to test for free, and why you shouldn’t. Voicent software supports any major VoIP phone service, such as Skype, Callcentric, Vonage Soft Phone, RingCentral, etc. Most VoIP phone services offer free, stripped-down versions of their service. You can use … Continue reading
Configure Broadvoice VoIP Service with Voicent
Step 1: Setup Broadvoice Account & Gather SIP Information To start, you need to purchase a Broadvoice service to configure with Voicent’s platform. You can do so here. Once you have an account you should obtain access to your SIP … Continue reading
Error: Failed to login to your VOIP account
When setting up your Voicent App, you may run into the following error: “Error: Failed to login to your VOIP account” This is most likely due to one of the following reasons: Your VOIP username & password were not entered correctly … Continue reading
Error: Failed To Open COM Port
When setting up our texting software, you may run into the following message: “Error: Failed To Open COM Port” It’s most likely because one of the following reasons: The SMS modem is not connected to the computer. Please connect the … Continue reading
Error: You must first configure voice line before starting your campaign
As you’re running your first campaigns, you may run into the following error: “Error: You must first configure voice line before starting your campaign” This error is caused by the absence of a valid VOIP service in our software. In … Continue reading
Forwarding Ports
When setting up Voicent software, you may experience a lack of audio or response from your SIP/VOIP service. This is often caused by your router blocking traffic to your Voicent software, effectively stopping our software from communicating with the services … Continue reading
How to Configure a Network for Remote Agents
Call Centers don’t always have their Agents inside of the same room, or building, as the server. This means that some Agents will have to connect to the Voicent App remotely, or in other words, from outside the server network. … Continue reading