Tag Archives: call center manager

Dynamically Change SIP Account based on area code you are calling

When trying to do your outbound campaigns, you may want the ability to change the trunk used based on the area code that you are calling so that your caller ID looks localized to the person you are calling. The … Continue reading

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How to add more remote agents?

Adding new agents to an existing call center is a common task, but very simple. The steps in this article assume that you have the software already installed and that you have the appropriate license to support your total number … Continue reading

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National Association of Insurance Commissioners (NAIC) Sets Up Consumer Call Center in Aftermath of Superstorm Sandy

According to the Insurance Journal, the National Association of Insurance Commissioners (NAIC) are working cooperatively with state insurance regulators to help the victims of Superstorm Sandy. As a way to assist field calls and respond to residents’ needs, the NAIC … Continue reading

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