Voicent PBX
About PBX
PBX Feature Tour
- Feature Overview
- Receiving Calls
- Handling Calls
- CRM and Software Integrations
- Business Management
- Business Automation
Quick Questions
What is a PBX?
What is VOIP or IP PBX?
What is Voicent's Flex PBX?
What is an Auto Attendant?
What is an IVR Menu?
Voicent Flex PBX FAQ
A private branch exchange (PBX) is a telephone exchange for a particular business. A PBX system connects incoming telephone lines to a set of extensions inside a business.
Basically it is a phone system with extensions and auto attendant.
It is a business phone system in the cloud. For example, Voicent's hosted service (VoicentLive) offers an easy-to-use PBX system that is supported and maintained by us.
VOIP PBX or IP is a PBX system that can handle calls on an IP network. It supports outbound connection to a SIP trunk or regular trunk; it also supports IP extensions.
Most VOIP services provide regular telephone numbers to allow calls from landline or cell phones. The person who calls these numbers usually cannot tell
the difference whether the call is make to a VOIP service or traditional PSTN service.
Flex PBX is an affordable and easy to use auto attendant software system. Because it is a software package, it offers flexible configuration and unlimited design capability. It has all the features of a traditional PBX plus much more.
Also known as a Virtual Receptionist, it allows callers to be automatically transferred to an extension without the intervention of a live operator.
Typically the Auto Attendant is included in a business phone system.
A phone system menu that interacts with humans through the use of voice and DTMF keypad inputs. Auto attendant is a special kind IVR, where the target operation
is the transfer of a call to an extension. IVR can be more broadly defined. It can interact with a database to supply requested information such as account balances, etc.
The following topics apply to on-premise PBX only
If you use VOIP service, configure Voicent Gateway to use your VOIP/SIP account. If your VOIP account has a phone number associated with it, you can just call that number and Flex PBX will answer the call.
If you use analog phone line and voice modem, configure Voicent Gateway to use the modem. You can call the phone number for the line, and Flex PBX will answer the call.
If you use Skype soft phone, configure Voicent Gateway to use your Skype account. Call your SkypeIn number and Flex PBX will answer the call.
For more information about setting up phone service for Voicent Gateway, please refer to the Quick Start Guide included in the installation package.
If you use analog phone line and voice modem, configure Voicent Gateway to use the modem. You can call the phone number for the line, and Flex PBX will answer the call.
If you use Skype soft phone, configure Voicent Gateway to use your Skype account. Call your SkypeIn number and Flex PBX will answer the call.
For more information about setting up phone service for Voicent Gateway, please refer to the Quick Start Guide included in the installation package.
If your toll free 800 number is from your VOIP service, you do not have to do anything. Once Voicent Gateway is setup with your VOIP service, any call to your 800 number should be automatically forwarded to Flex PBX.
If your toll free number is from a different company, you can normally set up calls to your 800 number to be forwarded to a different phone number. That number can be any phone number. If you use regular analog phone lines for Flex PBX, forward the 800 calls to the analog lines. If you use VOIP for Flex PBX, you can purchase an incoming DID number, which is basically a regular phone number that can be called from any telephone. Once the DID number is set, forward your 800 number to the DID number.
If your toll free number is from a different company, you can normally set up calls to your 800 number to be forwarded to a different phone number. That number can be any phone number. If you use regular analog phone lines for Flex PBX, forward the 800 calls to the analog lines. If you use VOIP for Flex PBX, you can purchase an incoming DID number, which is basically a regular phone number that can be called from any telephone. Once the DID number is set, forward your 800 number to the DID number.
All you need to do is configure Voicent Gateway to start more than one line. This also requires a mult-line license.
In addition, if you use VOIP service for your phone calls, make sure your account supports multiple channels. For example, if you want to have 4 simultaneous calls, make sure you have 4 channels for your VOIP account, and then start 4 lines for Voicent Gateway.
In addition, if you use VOIP service for your phone calls, make sure your account supports multiple channels. For example, if you want to have 4 simultaneous calls, make sure you have 4 channels for your VOIP account, and then start 4 lines for Voicent Gateway.
Actually you don’t have to do anything. Once you setup an extension, the voicemail box is set up automatically. The only requirement is that the extension is setup to use Voicent RemoteAgent. If the extension is an external extension - calls transfer to another phone number such as your cell phone, there is no need to setup the voicemail since it will be offered by the extenal phone service.
VOIP Services like
- Call Centric
- SkypeConnect
- Vonage
- Fonality
- Localphone
- RingCentral
- Nextiva
- ViaTalk
- Broadvoice
IP PBX systems like
- Cisco
- Avaya
- Asterisk
- Mitel
- Shoretel
- Ipitomy
- Talkswitch
- Nortel
SIP Trunks like
- SkypeConnect
- Airespring
- Bandwidth.com
- VoipInvite
- Nexvortex
Analog Phones like
- Analog phone lines
- MagicJack
- Ooma
- Vonage Hard Phone
You need the Enterprise Edition, which includes the Voicent IVR Studio software enterprise edition. With IVR Studio, you can build almost any kind of interactive voice response applications. It can link to a database, submit to a web site, or run an external program, etc.
The first step to further customize your PBX application is to import it to IVR Studio. From there, you will have an initial IVR application that is the same as your PBX application.