It's the first thing your callers will hear when they call your business, and it's a great way to gain credibility and professionalism. Simply use Voicent Flex PBX Auto Attendant to present your professional business phone system, complete with music on hold, greetings, and a choice of menu options to select.
Creating a Virtual Receptionist to answer incoming phone calls for your business is easy, with Voicent's intuitive point and click interface for menu design. You can create as many Virtual Receptionist as you want, for no extra charge.
When people call your telephone number, Flex PBX screens and forwards calls to the correct place:
Flex PBX system automatically answers the call and presents the caller with a welcome message and a list of menu choices. You can design the menu choices any way you want, and even use text to speech to speak text out loud.
All new callers will have their own CRM records automatically created. Their time/date of calling plus their phone number is stored for future marketing campaigns. Callers who already have a CRM record will have their records updated instead of created. The time and date of their call will be added to their interaction history in your CRM.
The caller can press a key to listen to company information such as driving directions or office hours, or to be transferred to an agent or department. Flex PBX will automatically save this choice into the caller's CRM record
The caller can enter an extension number directly to ring a company extension or agent. Flex PBX transfers the call to the extension entered by the caller using their phone keypad.
Now that the call has been screened and CRM information saved, Flex PBX will forward the call to the correct agent, extension, department, group, or to a submenu with more options.