With Voicent's on-premise PBX and hosted PBX, you can create and use as many extensions as you want. Assign extensions to each agent, or assign extensions to groups and departments to have agents share PBX lines. Either way, our PBX extension features can help your business become more efficient and productive.
Creating extensions can be done easily in Voicent's PBX Setup page. Simply type in the extension you want to assign to a certain agent and configure the forwarding settings for that extension. You can then use Auto Attendant to forward and route calls to these extensions.
Yup. Voicent doesn't limit the number of extensions your business PBX can have. Our software is scalable and flexible, with cutting-edge technology and ACD routing algorithms that ensure callers get the least amount of wait time to connect to live agent.
As shown below, calls that have waited in the queue of an extension for longer than a set number of seconds can be automatically forwarded to a different extension, auto attendant, or voicemail.
To create groups that share PBX lines, simply create, add, and edit these groups in the Setup pages in your Voicent account either through the Agent Dashboard™ or your hosted account.
To create departments (Sales Department, Support Department, etc), use the Extensions and Groups set up page. Each department can have a unique extension shared amongst multiple agents.
Agents can be in a department with its own extensions, and thus handle all calls waiting in the department queue as a team. But agents can also have their own extensions, which connect at the main Auto Attendant menu when callers enter this extension during any time of the Auto Attendant (this feature is known as Direct Inward Dial).
Creating agent extensions for DID is easy. All it takes is clicking on the Add button.