Agent Dashboard™: Conference Calls

Having face to face conferences can take up too much time and effort, especially if your agents aren't in the same locations. Audio meetings over the phone, however, connects your callers and agents no matter where they are. Conduct audio conferences, meetings, and training sessions with Voicent's Flex PBX software.

Audio Meetings

Audio meetings save time and effort when you're not in the same place as your agents or callers. Plus, with the hands-free phone conversation made possible by using the Agent Dashboard™ softphone, your agents can be even more productive than if they were speaking face-to-face.

Staff Training

Have agents train staff in groups, saving time and energy for your entire business. Conference calls can provide learning opportunities to new agents, and also provide a medium for announcements to specific people in your company.

Technical Support

Combine technical support sessions with general sales questions by connecting a sales agent and a technical support agent to a call through Voicent's PBX conference calling feature. Callers can get answers to in-depth technical questions as well as detailed sales questions without having to switch back and forth to different agents.

Unlimited Participants

You can add as many participants to call conferences from anywhere in the world. Simply connect callers to the extension, and connect agents through the Agent Dashboard™.