Voicent PBX

About PBX

PBX Feature Tour

Quick Questions

What is a PBX?

A private branch exchange (PBX) is a telephone exchange for a particular business. A PBX system connects incoming telephone lines to a set of extensions inside a business.

What is VOIP or IP PBX?

VOIP PBX or IP is a PBX system that can handle calls on an IP network. It supports outbound connection to a SIP trunk or regular trunk; it also supports IP extensions. Most VOIP services provide regular telephone numbers to allow calls from landline or cell phones. The person who calls these numbers usually cannot tell the difference whether the call is make to a VOIP service or traditional PSTN service.

What is Voicent's Flex PBX?

Flex PBX is an affordable and easy to use auto attendant software system. Because it is a software package, it offers flexible configuration and unlimited design capability. It has all the features of a traditional PBX plus much more.

What is an Auto Attendant?

Also known as a Virtual Receptionist, it allows callers to be automatically transferred to an extension without the intervention of a live operator. Typically the Auto Attendant is included in a business phone system.

What is an IVR Menu?

A phone system menu that interacts with humans through the use of voice and DTMF keypad inputs. Auto attendant is a special kind IVR, where the target operation is the transfer of a call to an extension. IVR can be more broadly defined. It can interact with a database to supply requested information such as account balances, etc.

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Voicent PBX: Call Logs

Call logs are a powerful tool for agents to be more productive and efficient when trying to find callers and missed calls. In the Agent Dashboard™, the call log is displayed on the first page that agents see when they log in, with missed calls highlighted.

Click to Call Back

Rather than searching for a caller in the CRM, agents can easily call back someone by viewing the call log. Once they find who they're looking for, they can simply click on the entry in the log to call back.

Caller ID, Time, Date

In the call log, every call made and received will contain the caller ID, time of call, and date of the call. The caller ID is a link that agents can click on to automatically call the number.

Total Calls

The total number of calls made and received by your business PBX that day is displayed in the Agent Dashboard™ main page. Clicking on the total number of calls will show a day-by-day report of total calls.

Missed Calls

Missed calls appear in red to make sure agents can find the calls that no one answered easily. Agents can dial the missed calls immediately on the dialpad or schedule a call back in the Agent Dashboard™ in a few clicks.

Assigned Agent and Call Duration

The call log will also display call duration and which agent picked up the call after it was routed by the Auto Attendant. Viewing these calls logs as a manager is an easy way to quickly gauge agent productivity and efficiency.

View CRM Record

After a call ends, if agents need to view the caller information again, they can view the call log to access the CRM record instead of trying to remember who called and guessing which record is the correct one.

24 Hour Call Log

Call logs track daily call activity and will display calls starting from midnight of that day. Previous call logs can be viewed by clicking the view more button at the bottom of the page.

Instant Update

Calls are in chronological order and are updated instantly, so agents can see who they spoke to immediately after the call ends.

PBX Feature Tour: Business Management

Voicent PBX: Call Logs