Voicent PBX

About PBX

PBX Feature Tour

Quick Questions

What is a PBX?

A private branch exchange (PBX) is a telephone exchange for a particular business. A PBX system connects incoming telephone lines to a set of extensions inside a business.

What is VOIP or IP PBX?

VOIP PBX or IP is a PBX system that can handle calls on an IP network. It supports outbound connection to a SIP trunk or regular trunk; it also supports IP extensions. Most VOIP services provide regular telephone numbers to allow calls from landline or cell phones. The person who calls these numbers usually cannot tell the difference whether the call is make to a VOIP service or traditional PSTN service.

What is Voicent's Flex PBX?

Flex PBX is an affordable and easy to use auto attendant software system. Because it is a software package, it offers flexible configuration and unlimited design capability. It has all the features of a traditional PBX plus much more.

What is an Auto Attendant?

Also known as a Virtual Receptionist, it allows callers to be automatically transferred to an extension without the intervention of a live operator. Typically the Auto Attendant is included in a business phone system.

What is an IVR Menu?

A phone system menu that interacts with humans through the use of voice and DTMF keypad inputs. Auto attendant is a special kind IVR, where the target operation is the transfer of a call to an extension. IVR can be more broadly defined. It can interact with a database to supply requested information such as account balances, etc.

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Voicent PBX: CRM Integration

If you prefer to use your own CRM, it's easy to set up automatic CRM popup and tracking with vendors other than Voicent. Voicent PBX software works with CRM systems like Zoho CRM, Sugar CRM, and Salesforce.

Hosted CRM Import

If you're using Voicent's hosted PBX, you can import any .csv file containing CRM records. We don't charge based on the number of contacts you have, so you can import an unlimited number of contacts.

On Premise CRM Integration

Our on premise PBX software integrates with nearly all CRM vendors on the market, so you shouldn't have a problem if you want to keep using your current CRM system.

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PBX Feature Tour: CRM and Software Integrations

CRM Integration