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To setup Voicent Flex PBX for your business,
simple follow the steps listed below. For most
business, the whole PBX system can be
configured in just minutes.
 Video:
Product demo
You can setup a VOIP extension or a
physical extension. A VOIP extension is a soft phone running on
a computer, and a physical extension is a regular landline or cell
phone. For a VOIP extension, select Use Voicent RemoteAgent
from the following dialog window.
This is the
dialog to create or edit an auto attendant. It basically defines the
following:
-
What message (prompt) should the system plays
to a caller
-
What the system should do
based on the caller input
The following figure shows an auto attendant
that plays a TTS voice "Press 1 for support, press 2 for sales, or
dial an extension" to a caller, and if a caller press 1, it transfer
the call to extension 802, if a caller presses 2, it transfer the
call to the extension group Sales, and if a caller dials an
extension directly, it transfers the call to that extension, if a
caller enters a wrong key, it goes to sub menu labeled Try Again.
A sub menu is just another level of auto attendant.
Please click on the picture to see an enlarged
version.
Click the Check button on the program
toolbar, then click the Deploy button to deploy the
application to Voicent Gateway. The gateway program is installed
with Flex PBX software and is the program actually handles all the
calls.
To set PBX operating hours, or to set up
evening and weekend usage, select from the gateway main menu > Setup
> Options > Inbound.
That's all.
For advanced IVR features like database access
and email processing, you need Voicent IVR Studio.
You could first import your PBX design to IVR Studio and use all the
facilities available in IVR Studio. In many cases, you do not even
need to write a single line of code in order to create a feature
rich IVR application that is fully integrated with your IT
environment.
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