Setup PBX Auto Attendant Operations

• transfer the call to an extension
or
• go to a sub-menu (another auto attendant)

Auto Attendant Actions:

In the If a caller: section in the following window you can determine the caller input that will prompt Auto Attendant to take action. In the The System Should: section of the window you can determine the action Auto Attendant takes in response to the caller's input.

In the If a caller: section you have the following options:

• presses a key:
  -Choose a number on the dial pad as recognized caller input
• dials a correct extension
  -Caller will be transferred to the corresponding extension as detailed in the other section
• presses a wrong key or dials an incorrect extension
• does nothing

In the The System Should: section you have the following options:

• Transfer to the dialed extension
• Transfer to Extension
  -Transfer a call to a pre-existing extension defined in the "Extensions" tab
• Go to Submenu
  -Transfer a call to another auto attendant that has already been created