A Detailed Look At The Example

Here we take a detailed look at the design of the workflow example. It is assumed that you are familiar with the IVR Studio tool and have sufficient technical background. If any part of this lesson seems unfamiliar, it might be better for you to go through lesson 1 first or if you have gone through it already, then review it. The link to lesson 1 is here.

Completed Workflow

The completed workflow of the example should look like this:

Refer back to this completed workflow throughout the example if you run into issues.

Properties of the Workflow Process

First, we must set the properties of the Workflow Process (Root Element) so that our child elements can access the email server and variables.

Here are the example settings that we use for our email server:

And here are the variables that we use: