Setup Gateway and Dashboard

Voicent Gateway

Voicent Gateway is automatically installed along with your Voicent software package. You will be REQUIRED to setup your SIP account through this software before using Agent Dialer.

Video link: Setup Call Centric with Voicent Gateway

Video link: Setup Skype Connect with Voicent Gateway

Once you have successfully setup Voicent Gateway, you will need to connect Agent Dialer to Voicent Gateway before running any broadcast campaign. Here is how:

  1. Open Voicent Agent Dialer
  2. Click on "Predictive" -> "Voicent Broadcast Hosts"
  3. Click on the entry that exists, then click the "Edit" button
  4. In the "Host Name or IP:" field, enter in the IP address where Voicent Gateway is. You will be able to find the IP address Gateway is connected to by opening the Voicent Gateway window.
  5. Check "Auto connect when program starts". Leave it unchecked if you do not want to remember this configuration.
  6. Click "Add" then "Connect"
Voicent Dashboard

Agent Dialer transfers connected calls to you whenever your callee would like to speak to you. It is highly recommended that you transfer your calls to Voicent Dashboard as the program also integrates with Call Center Manager and Call Center CRM.

In order to make full use of Agent Dialer it is recommended that Dashboard be installed and used in conjunction with Agent Dialer. Dashboard is a softphone/interface where you will communicate with your customers. It automatically integrates with Agent Dialer and all other applicable Voicent software. Among its many uses, Dashboard is primarily used to transfer a live pick-up from an auto-dialed call to one of your agents.

Video link: Setup Voicent Dashboard