Robocalls

According to Los Angeles Times: – Robocalls: New rules in effect

FTC rules took effect Monday saying telemarketing calls that are recorded in advance, also known as robocalls, from businesses or charities must include ways to opt out of future calls. Consumers are already supposed to be protected from unsolicited commercial calls if they’re on the national Do Not Call registry, but calls from businesses with which consumers have a relationship (they’ve bought something from them, inquired about their products or services, etc.) were permitted. Also, calls from legitimate charities were allowed. But under the new rules, a prerecorded message has to give the consumer a way to cut off the business or charity call by pressing a particular number or saying a word. According to FTC, there is no universal number or word that all telemarketers must use, but the opt-out information must be stated early in the call.

If you are using Voicent Broadcast By Phone for robocalls, you could set up your message for opt-out compliance. This feature is supported in the Processional Edition and Enterprise Edition. For details, please see: Setup robocall opt-out feature