Category Archives: Support
Perfect question for auto dialer
This is what I like to do. I will provide a list of customers that I want your program to call and a audio file that I also have will play when they answer the phone and if they hit … Continue reading
Posted in Auto Dialer, General
Auto dialer campaign getting too many customers
How do i configure the dialer so that it does not dial when there is no agent available? Currently, it begins to dial out, even if there is no agent available. This will be very wasteful of resources if the … Continue reading
Posted in Agent Dialer, Product Usage
Multiple call transfers
If multiple end users press 1 to be transferred to an agent, and not enough agents are available, what happens? Are they placed in a queue? Are they informed about that, and the waiting time? It all depends on the … Continue reading
Posted in Auto Dialer, General, Product Usage