Category Archives: Support

Voicent Technical Support

Auto dialer campaign getting too many customers

How do i configure the dialer so that it does not dial when there is no agent available? Currently, it begins to dial out, even if there is no agent available. This will be very wasteful of resources if the … Continue reading

Posted in Agent Dialer, Product Usage |

Multiple call transfers

If multiple end users press 1 to be transferred to an agent, and not enough agents are available, what happens? Are they placed in a queue? Are they informed about that, and the waiting time? It all depends on the … Continue reading

Posted in Auto Dialer, General, Product Usage |

Setup Twilio Elastic Sip Trunk

Twilio provides Elastic SIP Trunk that can be used with Voicent software. This article shows how to set it up. Step 1. Create a new Sip Trunk Go to your Twilio console, go to the Elastic Sip Trunk dashboard. Click … Continue reading

Posted in General, Support |