One of the primary concerns for any Call Center is making sure that their agents are able to handle as many phone calls as possible. How does a Call Center train one person to handle multiple situations? Simple, they don’t. … Continue reading →

When deploying the Voicent System to a Operating System older than Windows XP, there are some additional changes required to ensure stability of the system. Some of those changes include modifying the permissions of your Microphone and Audio device. These … Continue reading →

When using the Command Line Interface and Web Based interface on a Windows machine not XP based you will run into some problems. The problem is that Windows has added some security layers to the way the SYSTEM account can … Continue reading →