Monthly Archives: January 2016

Screen Pop with Voicent CRM (and other CRM Systems)

One of the most significant breakthroughs in the realm of call centers in the 21st century has been the introduction of customer relationship management software. CRM has been of great use to mostly anyone who has a massive array of … Continue reading

The Different Kinds of Dialers

With Voicent, there are five different dialers, each one having its own advantages and disadvantages. They are, as follows, the manual dialer, auto dialer, progressive dialer, predictive dialer, and preview dialer. To start, the most familiar one is the manual … Continue reading