Category Archives: Skype

Skype setup and usage

Interactive Voice Response system IVR Studio

Posted on November 20, 2014 | By Voicent Info

Need the solution to build through the GUI voice services of the different complexity with the following features support: – intuitively understandable graphical user interface – sip-inbound, rfs-2833 DTMF support – caller`s voice prompts record at any stage of the … Continue reading →

Posted in General, IVR Studio, Skype, Text-to-Speech, VOIP | Tagged interactive phone menu, Interactive Voice Response, ivr, text to speech

Setup Voicent Software with Fonality VOIP service

Posted on August 1, 2013 | By Voicent Info

I have Broadcast by phone and Agent Dialer software that I want to test out. I can’t seem to find my Fonality SIP account information needed to setup my Voicent Gateway Phone. What should I put in the domain, username, … Continue reading →

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Developer, FAQ, Gateway, General, Installation, IVR Studio, Product Usage, Skype, Support, Technical Terms, VOIP | Tagged agent, agent dialer, auto, Auto Dialer, dialer, domain, fonality, Gateway, information, setup, sip, sip id, softphone, voicent, voicent gateway

New Feature: Status Update

Posted on July 15, 2013 | By Voicent Info

Hi, I just installed the new version of Voicent software, and I noticed that there is a new button right before starting a Broadcast, auto dialing, agent dialing, semi automatic, predictive dialing, etc. called “Status Update”. What does this do? … Continue reading →

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, BroadcastByEmail, Developer, FAQ, Gateway, General, IVR Studio, Product Usage, Skype, Support, VOIP | Tagged agent, agent dialer, auto, dial, dialer, dialing, disposition, get, new, post, release, request, status, update, version, voicent