Category Archives: Product Usage
Auto dialer campaign getting too many customers
How do i configure the dialer so that it does not dial when there is no agent available? Currently, it begins to dial out, even if there is no agent available. This will be very wasteful of resources if the … Continue reading
Posted in Agent Dialer, Product Usage
Multiple call transfers
If multiple end users press 1 to be transferred to an agent, and not enough agents are available, what happens? Are they placed in a queue? Are they informed about that, and the waiting time? It all depends on the … Continue reading
Posted in Auto Dialer, General, Product Usage
Automated calls to contact parents
Hello, we are looking to setup an automated call to contact parents automatically without us having to call individually all of the time at our school campus. Can you give us more information on regarding to this? This should be … Continue reading
Posted in Product Usage