Monthly Archives: November 2015

Configuring a SIP Extension in Voicent software

In order to get Voicent software to make & receive phone calls, you need to first install a VOIP phone service. For VOIP phone services, you will be provided(SIP Credentials) a username, password, and an IP address in most cases. … Continue reading

Agent Screen Popup for 3rd Party CRM systems

When our predictive dialer or auto dialer connects an outbound call to an agent Voicent will popup a CRM page to let the agent know who they are talking to, as well as give the agent additional CRM information and … Continue reading