Category Archives: Auto Dialer
Multiple call transfers
If multiple end users press 1 to be transferred to an agent, and not enough agents are available, what happens? Are they placed in a queue? Are they informed about that, and the waiting time? It all depends on the … Continue reading
Posted in Auto Dialer, General, Product Usage
Setting up Government Covid 19 News Update
Hi! Due to the current world wide issue of Covid 19, we are looking for a solution that would allow us to send out updates to our local community regarding service updates, news updates etc to a pre-defined phone number … Continue reading
Posted in Auto Dialer, General
Calculate minutes needed for auto dialer campaign
We are looking at a campaign that leaves messages and offers customers a chance to respond. If we would place calls on perhaps 3000 per day with a 35 second message, and have an average of 10 responses, what would … Continue reading
Posted in Auto Dialer, General