Monthly Archives: July 2016

Release 10.5.1: More campaign control in workflow

More campaign related features are added to the workflow in release 10.5.1. Campaign Events You can trigger workflow using the following campaign event: Campaign Start, Campaign Stopped, Campaign Finished. Campaign Actions You can use the following campaign actions: Add customer … Continue reading

Release 10.5.1: Automatic lead capture followed by an immediate phone call

There are two types of campaigns in Voicent platform. One is a regular campaign where the campaign list is fixed, such as an imported call list. The other is a dynamic campaign where the list is not set when the … Continue reading

Dashboard embedded IE issue with older IE versions

You will need to use “regedit” and find the following folder: Computer/HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION Insert REG_DWORD as “ccagent.exe” and set the value to 0×00002710 (10000) Must be DWORD-DECIMAL