Call status for message delivered and heard

I performed some tests and I noticed that the status of a call interrupted by the receiver, even at the beginning of the message, comes back in the status that this call is made and succeeded, which is fault because the full message has not been delivered. Can we change this?

No, the call status should not be changed. For Voicent Auto Dialer, the status refers to whether a call is made or connected. For example, calls to disconnected phone number, line busy, etc will result in call failed status; calls that are connected and answered, either by human or answering machine, will result in a successful status.

There is also a confirmation status for each call. This status is used to record whether a touch tone key is pressed or not. This is the ultimate confirmation whether your message is heard.

If you do not want to require a touch tone key responses, and still want to know whether your message is fully played (or how long the message is being played), then you will need to derive the answer in other ways. One is to turn on called time in the status column (Broadcast menu > Broadcast Options), by comparing the next called time, you could get a sense of how long a phone call took, and how far your message has been played. Of cause, this is just a workaround.

The solution is to have the software to present the call connected time in the status column. We will have this feature in later releases.