Single User Predictve Dialer

Voicent AgentDialer is specifically designed for a single user. What it means is that it should not have two simultaneous live calls. So when the agent is talking to a customer on the line, the system should not try to call the next number.

The system is a little different for predictive dialers that designed for multiple agents. To support multiple agents and have better efficiency, the system can and usually have more phone lines than agents. As long as the ratio is set correctly, the number of “silence call” can be minimized.

If the system reaches a live person, the call will be marked as “Call success”; if it reaches an answering machine, the call will be marked as “message left on answering machine”. So if you cannot pickup a live call for some reason, you can call the number back right away if it is not an answering machine.