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How do I make more simultanious calls
I would like to know how I can make more simultanious calls using Voicent?
Voicent software is capable of making as many simultanious call as your hardware will allow. We have call centers with several hundred Agents operating large servers, as well as individuals and small businesses with a single pc. It is often nessacary for Voicent users to add more lines to keep up with growing business demands.
To add more lines:
- First check with your VoIP service provider about how many lines/channels you currently have, and are capable of using. If you have a 4 line Voicent software, you need 4 channels from your VoIP service provider. Additional channels are needed if you are using BroadcastByPhone and wish to transfer calls to a telephone (instead of transfer to an agent’s computer). For each transferred call, you will need two channels for this call. So if you want to broadcast using 4 channels and allow 4 transfers simultaniously, you will require 8 channels from your VoIP provider. Make sure that you have purchased enough lines/channels for your desired setup.
- Next make sure that your Voicent license allows for use of more lines. This information is available on the Voicent Gateway main window under ‘Status’ you will see ‘Voice Lines # Licensed’. If your purchased a Voicent license that if for a 4 line system, for example, you can use at most 4 simultaneous calls. To purchase additional lines, please visit Voicent online store, and check upgrade pricing for the product you are using.
- Make sure you get a new Voicent license key after you have purchased additonal lines. Open the Voicent program and select Help > Request Product License… from the program main menu. The program should automatically open your web browser. Fill in the required information in the web form and click submit. Your order ID is available from your email receipt. Make sure you have selected the correct number of lines.
- Open Voicent Gateway, select Setup > Options > SIP tab, select the SIP account listed in the box, click the Edit button. In the bottom of the window, enter the correct number of lines. Click OK
Next time you start your program and broadcast, Voicent should make more simultaneous calls.
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