Category Archives: General

General news and information

Failed to get response from SIP service

Posted on June 13, 2013 | By Voicent Info

I am testing out the free version of Broadcast By Phone in order to evaluate it for a possible purchase.I have created a Skype Manager account, subscribed to a single channel, purchased Skype Credits, and transferred a reasonable number of … Continue reading →

Posted in General | Tagged autodialer, predictive dialer, sip, sip error, voicent gateway, voip

SPA3102 Dial Plan with PBX System – Automatically Add 9,,

Posted on June 4, 2013 | By Voicent Info

When you are using the Voicent Software with an SPA3102 for your PBX system, you will run into a few troubles. The Voicent Software can support 9,, to dial out, but once the software feeds the call to the SPA3102 … Continue reading →

Posted in General |

Call Center Scripting

Posted on May 24, 2013 | By Voicent Info

One of the primary concerns for any Call Center is making sure that their agents are able to handle as many phone calls as possible. How does a Call Center train one person to handle multiple situations? Simple, they don’t. … Continue reading →

Posted in General |