Category Archives: Support
On hold message during call transfer
Can you tell me if there is a way to play the prospect an “on hold recording” while they wait to be transferred? This depends on the call transfer methods you are using. If you use Skype, and you use … Continue reading
Posted in Auto Dialer, Gateway
Detect Gateway Running Status
I am facing issue related to Voicent Gateway. Our infrastructure: – Voicent Gateway Version 6.4.1 – We have one server which have setup of Voicent Gateway 6.4.1 and Voicent Autoreminder – We have one interface which submit appointments to Voicent … Continue reading
Posted in Appointment Reminder, Developer, Gateway
Autodialer and CRM integration
Hi – We want to integrate your auto-dialer with our CRM system. Do you have an API that we can use for this? Our CRM is on Microsoft ASP.NET 2.0 version. Yes, all Voicent products have command line and web … Continue reading
Posted in Auto Dialer, Developer