Category Archives: Support

Voicent Technical Support

Add location to appointment reminder message

We have the free download now working it is calling from information in a .csv file, that has been imported which is what we want. It is using my name and specified time as the sample file allows in the … Continue reading

Posted in Appointment Reminder |

Transferring to remote agents and transferring to phones in the same campaign.

We have the enterprise edition for 4 users, that we just purchased, and we would like to configure it so it transfers 2 calls to a phone number and 2 calls to a computer screen.  Is that possible? Yes, However … Continue reading

Posted in Agent Dialer, Auto Dialer |

Application and dialer on different servers

I am looking at using Voicent BroadcastByPhone as a phone dialer component in a system I am designing for a client. I have a question regarding the software’s capabilities in importing and exporting data to files. It’s possible that our … Continue reading

Posted in Auto Dialer, Developer |