Category Archives: CRM

Voicent CRM with inbound and outbound dialing system

Posted on October 22, 2014 | By Voicent Info

I would like some assistance with purchasing a predictive phone service plan. We will have at least 2-3 people making calls around 6 hours a day, 5 days a week. I would also like to ask for a recommendation on … Continue reading →

Posted in Agent Dialer, Auto Dialer, CRM, Developer, FAQ, General, IVR Studio, VOIP | Tagged , ,

Voicent Software or VICIDIAL?

Posted on February 4, 2014 | By Voicent Info

Why should I pick Voicent software over VICIDIAL? VICIDIAL may be free, open source software but if you are planning on using software like an Auto Dialer or a Predictive Dialer for your business then there are several reasons why … Continue reading →

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, CRM, Gateway, General, IVR Studio, Product Usage, Technical Terms | Tagged , , , ,

Setup call disposition rules for auto dialing campaigns

Posted on February 3, 2014 | By Voicent News

In the upcoming 9.1.0 release, you can setup call disposition rules for auto dialing campaigns that started from Voicent CRM. Here are the steps: Step 1. Define and Start a Auto Dialer Campaign From Voicent CRM, choose Find from the … Continue reading →

Posted in Auto Dialer, CRM |