The sample survey contains only one question (how do you rate the recent phone call) and an optional comment. Here we create two custom fields in Voicent CRM to hold the survey results: rating and comment. To create custom fields, … Continue reading →

In this series of blog posts we show how to conduct an online survey using the various tools on the Voicent platform. The goal is to show the common integration methods and what can be achieved for process automation. Here … Continue reading →