On Premise Software Help Resource : Help TopicsFailed to Start Voicent Gateway Service

Voicent Gateway is the main component of Voicent software. It is installed as a Windows Service on your computer and should be started automatically.

1. Make sure Voicent Gateway Service is installed

First, try to make sure the service is installed correctly. To do so, open Windows Control Panel, Administrative Tools, Services. If you do not see a service named VoicentGateway, you need to re-install Voicent software. If it is listed, try to start it manually by selecting the start link or button.

2. Make sure you have sufficient privilege

Since Windows services are started by the Windows operating system automatically, they must be run under the Windows System account. Thus, when installing the software, you must be an “adminstrator” in order to install and start these services.

Go to Windows Control Panel, select User Accounts. Make sure your user account has Computer Administrator listed. If not, please contact the user who has the administrator account.

3. Make sure you have sufficient privilege on the installation folder

Sometimes even you are the administrator for the computer, you may still have issue setting up Windows service. For example, the folder permission may not be set correctly on Program Files (x86), where Voicent software is normally installed. This could happen due to system restore or installing Windows multiple times by different users.

To see if that is the case, try to rerun Voicent software installer. make sure to choose a different installation folder this time. For example, you can try to install in on C:\Voicent.

4. Make sure your firewall program is not blocking Voicent software