On Premise Software Help Resource : Help TopicsFailed to login to your VOIP account

This error message is what Voicent software gets from your VOIP service or your PBX system. It usually means that your user name/password is not correct.

Please note that for some VOIP services, the web login password is not the same as the phone password (SIP password).

To fix the problem, open Voicent software, select Setup, Options from the program main menu, select the SIP tab. You should see your SIP account list there. Click the Edit button to open it.

• Make sure “user name” is correctly entered.
• If you use SkypeConnect, you can get your password under the “Authentication Details” page.
• If you are use CallCentric, login to Callcentric account, under “view/preference”, and check your “phone password”.
• Try to reset your password, wait a few minutes, and enter the new password in Voicent, try again.
• Delete the user name field and enter it again. Sometimes it may just be a simple typo, or an extra space.
• Delete the password field and enter it again. The password is case sensitive.
• If you use copy-paste your user name and password, try to enter it manually.
• Contact your VOIP service company to ask them why you cannot register with your soft phone using your account info. You can tell them you are using a soft phone called X-Lite and need your account information. They usually know more about X-Lite settngs then Voicent.