Making Call Transfer Work for autodialer

Question:

Everytime I try the call transfer feature, the line hangs-up before the call has been transfered. I have tried to add commas after the prefix , but to no avail. I have added as much as 8 commas. Please advise. Thanks so much.

Answer:

Here are suggestions for setting up call transfer:

1). Connect a regular phone to the modem PHONE jack
2). Use the regular phone to call another phone number, such as your cell phone
3). Try call transfer with the regular phone.

If the call transfer does not work, then please contact your phone company.

Next please try to use the software to call. Once the call is connected, pickup the regular telephone that is connected to the modem PHONE jack. Please listen to the phone message when the modem is trying to make a call transfer.

If call transfer works with a regular phone, there is no reason it will not work with a modem. Voicent software simply drives the modem to simulate the key press. So all you need to do is to make sure the modem dials the same sequence of key press and at the right time.

The most common problem is that the modem dials the number too soon. For example, some service requires the press of the key, then wait for the dial tone, then press the phone number. If the modem is dialing too early before the dial tone, the phone line might not get all the phone numbers. To delay the dialing, you can add comma after the prefix. By picking up the phone that is connected to the modem, you can hear whether the modem is dialing too early or not.

The second problem is that some services (Vonage) require a 11 digit number for call transfer even it is a local number. Again, it is useful to listen to the phone connected to the modem, you can hear what is going on the the line.

If you are using 3 way calling feature, please see an example for Setting up Verizon 3 way calling for call transfer.