Recording server for auto dialer

Currently all voicent applications (IVR, Gateway and Call Center Manager) are installed on one physical server which is located in our Manila Data center. Our end points or agents is located in a different call center site which is connected via WAN to the Manila Data Center. Given that all voicent application is in Manila Site, is it still recommended to locate the voicent recorder in Manila Site which Voicent Gateway is located? If this would be the setup, can you send us a matrix for bandwidth utilization? Also, what is the average file size for a recording?

In this situation, there is really no need for a separate server to do the recording – all recording will be done on the auto dialer server in the Manila data center.

Actually, there is no need for a separate Voicent recorder. The recording feature is a built-in or native feature of Voicent gateway, which is a major benefit of using Voicent software. There is no hardware or software for the recorder, and there is no extra bandwidth needed either. If you need to do a lot of recordings, do get reliable and fast hard disks for the server computer.

The recording file is saved as .wav file, using the standard telephony format: PCM 8Khz, 16bit, mono.

With you current Voicent software, you can have your agent click the Record button to record the conversation. Or you can force recording for all conversations by selecting Gateway > setup > call transfer > Record all transferred calls.

All your recorded files are saved under the folder:

C:\Program Files\Voicent\Gateway\recordings

It is organized by year, month, and day. if you need to back up all your recordings, simply back up this folder. Or if you want to share the folder, simply use Windows file sharing to do so.