Setup call disposition rules for auto dialing campaigns

In the upcoming 9.1.0 release, you can setup call disposition rules for auto dialing campaigns that started from Voicent CRM. Here are the steps:

Step 1. Define and Start a Auto Dialer Campaign

From Voicent CRM, choose Find from the main menu. Fill in the necessary info to define your campaign call list. From the search result window that displays the customer list, select Start Campaign > Voice Broadcasting….

Enter the necessary info as usual.

Step 2. Define Call Disposition Rules

Click the Call Disposition… button, from the dialog window, click the Add… button to invoke the following window:

Call Disposition for Auto Dialer

The example above show a rule that if the call notes contains “follow up”, then set the customer’s category to “Hot Lead”. For auto dialer campaign, the call notes are usually entered by an agent when customer presses a key to talk to an live agent.