Predictive dialer initial delay

I am having an issue with how long it takes for me to get on the phone with the customer after they say hello….I have tested it and after they say hello it takes about a second for the button on the screen to come up. Then you have to press answer then you have to pick the handset up. I just think there is too much of a gap in time to make this work. Is there anything I can do to shorten this period of time?

First of all, with release 6, you no longer need to press the Answer button to talk to the person. And when Skype is used instead of modem, the initial delay is further reduced.

The delay/time is mainly used by the system to tell whether a call is answered by a live human or an answering machine. All systems today need some time to make a better detection, since there is no hardware signal on the phone line to indicate human pickup or answering machine. The shorter the time, the more mistakes a system will make.

You do have some control over how long the system should take to analyze the pickup. Go to Gateway > Setup > Options > Detection page. The default is the balanced. When you make it aggressive, the system uses less time, but will make more mistakes for answering machines. The most aggressive setting will immediately popup the alert window whenever it hears human voice, and thus will mistake all answering machines as human pickup. You should experiment the settings according to your particular campaign. For example, if your calls are likely to be answered most of the time, you might want to set the setting to most aggressive.

Also, pickup the phone as soon as the alert window apprears. You can click the answer button later.