Dialer for CRM and Order System

Do you have dialers which we can intergrate in our php developed CRM system and order process system ?

Yes, both Voicent Broadcast By Phone (auto dialer) and Voicent Agent Dialer (predictive dialer) have command line interface you can use to integration with your CRM and order processing system. For details of the command line interface, please install the products and take a look at the Help Topics (Product main menu > Help > Help Topics) of the product.

Both products also allow you to specify a callback function when a call is completed. With the callback function, you can easily update your CRM or order system for the call status and other call info. This callback can be specified as an executable program or as an HTTP form handler. If you use predictive dialing, you can also specify when a call is transferred to an agent, and based on the event (call transferring, call answered, call hang up etc) to call your handler function.

It should be straightforward to integrate Voicent software with your CRM. You can also take a look at an open source project for SugarCRM and Voicent integration. You can download the source code on SugarExchange.