Category Archives: General

General news and information

Using Voicent Software to dial a number and enter an extension

Posted on February 13, 2014 | By Voicent Info

We need to make direct extensions calls. For example: Put the number as “9056153200,5888” to call the extension 5888 under 905-615-3200. We tried but failed. What is the solution? Yes, this is definitely possible however it will require “IVR Studio” … Continue reading →

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Voicent Software or VICIDIAL?

Posted on February 4, 2014 | By Voicent Info

Why should I pick Voicent software over VICIDIAL? VICIDIAL may be free, open source software but if you are planning on using software like an Auto Dialer or a Predictive Dialer for your business then there are several reasons why … Continue reading →

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, CRM, Gateway, General, IVR Studio, Product Usage, Technical Terms | Tagged , , , ,

D-Link 655 SIP-ALG Issues

Posted on February 3, 2014 | By Voicent Info

i keep getting ‘no response from sip server’ error on my gateway when I try and start with Skype connect or call centric. The router that I am using on my network is the DIR-655 and I have Avast anti-virus. … Continue reading →

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