Category Archives: Agent Dialer
Auto dialer detection (Part II): live human pickup vs answering machine
Continue from Part I of this article… Special Situation Handling The previous post shows that to achieve 100% accuracy is not possible using today’s technology. Voicent has spent a great amount of our R&D time on developing a better algorithm. … Continue reading
Posted in Agent Dialer, Appointment Reminder, Auto Dialer, General
Auto dialer detection accuracy: live human pickup vs answering machine
When an outbound call is made, Voicent auto dialer software has to detect whether the call is answered by a live human or an answering machine (or voicemail). This process is called ‘call progress detection’ and it is based on … Continue reading
Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, General, Installation
Auto dialer systems call list size
I just received my license for broadcast by phone and after install I saw what looks like a limitation of the auto dialer system to list of 1000 numbers. I was under the impression on a 32 bit system I … Continue reading
Posted in Agent Dialer, Auto Dialer, BroadcastByEmail