Category Archives: Appointment Reminder
Auto dialer detection (Part II): live human pickup vs answering machine
Continue from Part I of this article… Special Situation Handling The previous post shows that to achieve 100% accuracy is not possible using today’s technology. Voicent has spent a great amount of our R&D time on developing a better algorithm. … Continue reading
Auto dialer detection accuracy: live human pickup vs answering machine
When an outbound call is made, Voicent auto dialer software has to detect whether the call is answered by a live human or an answering machine (or voicemail). This process is called ‘call progress detection’ and it is based on … Continue reading
Limit automatic phone call total retry times
is there any way to limit the number of callbacks this program makes? Yes. If you are using Auto Reminder, the appointment reminder program, please select Appointment > Customize Appointment… from the program main menu, then set Retry time. If … Continue reading