Category Archives: Auto Dialer

BroadcastByPhone Information

TTS output format

I am using the 4 line BBP Pro version. Everything works and wave file is created okay(I testetd it). But Skype is only playing static. It dials fine. I have tried the Soundblaster and the Windows default device setting on … Continue reading

Posted in Auto Dialer |

Detection problem when using Skype

For general discussions of call progress detection, please see the KB article: Autodialer detection of answering machine and human pickup. When Skype is used and on some computers, the detection may not work that well. The technical explanation of this … Continue reading

Posted in Agent Dialer, Appointment Reminder, Auto Dialer |

Appointment reminder call detection settings

With regards to it interpreting ‘pick ups’ from people vs answering machines we note that sometimes even when it is a human answering, the call recording seems to start ‘early’, such that when a person answers, they are only hearing … Continue reading

Posted in Appointment Reminder, Auto Dialer |